Privacy Policy

Effective Date: 23 September 2025

Business Name: Honest and Open Conversations

ABN: 30 933 709 208

Location: New South Wales, Australia

This privacy policy (“Privacy Policy”) outlines how we collect, use, disclose, store, and manage personal information from visitors and customers, and your rights under Australian privacy law.

Introduction

“we” “us” “the business” and “Honest and Open Conversations” means Brenden Patrick Emmerton as sole trader ABN 30 933 709 208, trading as Honest and Open Conversations.
We recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information.
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”) and associated regulatory provisions (“Privacy Laws”).
We respect your rights to privacy under the Australian Privacy Act 1988 (Cth). We comply with all Privacy Laws in respect of the collection, management and disclosure of your personal information.
This privacy policy applies only to handling of personal information by Honest and Open Conversations ABN 30 933 709 208. We are not responsible for any subsidiary or related entities unless expressly stated otherwise.
This policy provides information to customers as to how their personal information is collected and used within the business, and the circumstances in which we may disclose it to third parties.

Personal Information We Collect

When you subscribe to Honest and Open Conversations to receive paid or free products. We collect personal information you give. In addition to device-specific information such as your operating system version and device type to enhance your user experience.
We may collect personal information such as:
- Identifying details: name, email address, phone number, billing/delivery address;
- Payment information: handled securely via third-party processors (we do not store full card details)
- Technical data: IP address, device/browser info, analytics, session times;
- Communications: messages via contact forms, newsletter sign-ups, comments or feedback;
- Marketing preferences; and
- This includes data you provide directly and information collected automatically (e.g. analytics or cookies).

For clarity, we do not collect sensitive information, unless you voluntarily provide it and consent to our handling of it.

How We Collect Your Information

Information may be collected:
- When you make a purchase or submit details via forms;
- When subscribing to newsletters or contacting us; and
- Automatically, through browser interactions (cookies, web analytics, tracking tools).

We may also receive information about you from third-party services you connect to from our platforms or gain access to us from (such as social media platforms).

Purpose of Collection

We collect this information to:
- Process and deliver orders;
- Communicate with you (newsletters, promotional updates, service messages);
- Provide customer support;
- Improve website, podcast content, and offerings; and
- Comply with legal and regulatory requirements and protect our legal rights and interests.

These purposes align with recommendations for explaining both the data and motivations behind collection.

Use, Sharing & Disclosure

We will:
- Provide a copy of this policy upon request;
- Ensure all our staff comply with this policy and deal appropriately with inquiries or concerns;
- Take such steps as are reasonable in the circumstances to implement practices, procedures and systems to ensure compliance with this Privacy Policy and deal with inquiries or complaints; and
- Collect personal information for the primary purpose of managing users and for financial claims and payments.

We may:
- Share data with service providers (e.g., payment processors, couriers, email platforms);
- Disclose to legal authorities if required by law;
- Share with marketing/analytics partners, only with your consent;
- Send promotional emails and short messages services to you about new products, special offers or other information that Honest and Open Conversations thinks you may find interesting using the email address or mobile number that you have provided; and
- Contact you for market research purposes.

Your data may be hosted on secure platforms (e.g., Wix or other providers) that employ industry-standard protections, including firewalls and encrypted storage.
Some service providers may be located outside Australia. By using our services, you consent to your information being disclosed overseas. We take reasonable steps to ensure that overseas recipients handle your information in line with the APPs.

Cookies & Tracking Tools

We use:
- Essential cookies to enable site functionality; and
- Non-essential cookies (analytics, marketing, personalization).

You can opt-out of non-essential cookies by adjusting your browser settings or through our cookie management tool.

Access, Correction & Withdrawal of Consent

Under the APPs, you have the right to:
- Request access to your personal information;
- Correct inaccurate data; and
- Withdraw consent for direct marketing or processing (where applicable).

We will respond to access or correction requests within a reasonable timeframe, usually within 30 days of receiving such request.
These rights are in line with transparency and control expectations outlined by Wix guidance.

Data Security & Storage

Data is securely stored and only accessible to authorised staff.
We implement safeguards such as encryption and firewalls.
While we strive to protect your information, absolute security cannot be guaranteed.
This aligns with best practices for protecting sensitive information.
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy or as required by law. When no longer required, we will take reasonable steps to destroy or de-identify it.

Third-Party Links

Our emails, website and social media may contain links to other websites of interest. However, once you use these links to leave our site, you should note that we do not have any control over that other website. Therefore, we are not responsible for the protection and privacy of any information that you provide whilst visiting such websites and such sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable to the website in question.

Children’s Privacy

We do not knowingly collect information from children under 18. If you believe such information has been inadvertently collected, please contact us to have it removed.

Changes to This Policy

We may update this policy when needed. Changes take effect when published. We will highlight significant updates on this page or via other communication channels.
If we make material changes, we will notify you by email (if you have provided it) or by a notice on our website.

Complaints Handling Process

You may raise a complaint if you believe your personal information has been mishandled.
Complaints should be submitted in writing to the below contact information.
Once we receive a complaint, we:
- Will acknowledge receipt of the complaint within 5 business days of your submission;
- Review the details of the complaint and relevant facts and circumstances around the complaint and the alleged misuse of your information;
- Provide you with a written response within 30 days of our acknowledgment, outlining our findings and any action being taken. If additional time is required we will update you accordingly.